This Privacy Policy explains how urovaginal.com (the “Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, use our services, or buy something from urovaginal.com (the “Site”) or when you contact us in any way. Together, we call these the “Services.” In this Privacy Policy, “you” and “your” mean the person using the Services, whether you are a customer, a visitor to the website, or another person whose information we collect under this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree that we may collect, use, and share your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We do this to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update the Policy, we will post the revised version on the Site, change the “Last updated” date, and take any other steps required by law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from different sources, as explained below. We have also collected personal information during the past 12 months. What we collect and how we use it can change based on how you interact with us.
In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, to provide and manage the Services, to follow any legal duties that apply to us, to enforce our terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we collect depend on how you use our Site and Services. When we say “personal information,” we mean information that identifies you, relates to you, describes you, or can be linked to you. The sections below describe the categories and the specific types of personal information we collect.
Information We Collect Directly from You
Information you give us through the Services may include:
- Basic contact details such as your name, address, phone number, and email.
- Order information such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information such as your username, password, and security questions.
- Shopping information such as items you view, add to your cart, or add to your wishlist.
- Customer support information such as the details you include when you contact us, for example when you send a message through the Services.
Some features of the Services need certain information about you. You can choose not to provide this information, but if you do, you may not be able to use or access those features.
Information We Collect through Cookies
We also automatically collect certain information about how you use the Services. We call this “Usage Data.” To collect it, we may use cookies, pixels, and similar technologies. We call these “Cookies.” Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about how you interact with the Services.
Information We Obtain from Third Parties
We may also get information about you from third parties, including vendors and service providers who collect information for us. These can include:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information such as bank account details, credit or debit card details, and billing address. They use this to process your payment so we can complete your orders and provide products or services you requested, which helps us perform our contract with you.
- When you visit our Site, open or click emails we send, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies. These include pixels, web beacons, software developer kits, third party libraries, and cookies.
Any information we obtain from third parties will be handled in line with this Privacy Policy. We are not responsible for the accuracy of information those third parties provide to us, and we are not responsible for their own policies or practices. For more details, see the section called Third Party Websites and Links below.
How We Use Your Personal Information
✅ Providing Products and Services: We use your personal information to provide the Services and to perform our contract with you. This includes processing your payments, fulfilling your orders, sending notices related to your account, purchases, returns, exchanges, or other actions, creating, keeping, and managing your account, arranging shipping, handling returns and exchanges, and allowing you to post reviews.
✅ Marketing and Advertising: We use your personal information for marketing and promotions. This includes sending marketing, advertising, and promotional messages by email, text message, or postal mail, and showing you ads for products or services. We may also use your personal information to better tailor the Services and advertising on our Site and on other websites.
✅ Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraud, illegal activity, or harmful activity. If you choose to register an account and use the Services, you are responsible for keeping your account details safe. We strongly suggest that you do not share your username, password, or other access details with other people. If you believe your account has been compromised, please contact us right away.
✅ Communicating with You: We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interests so we can respond to you, provide effective services to you, and maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about Cookies used in stores powered by Shopify, please see https://www.shopify.com/legal/cookies. We use Cookies to run and improve our Site and our Services, including remembering your actions and preferences, running analytics, and better understanding how people interact with the Services. This is in our legitimate interests to manage, improve, and optimize the Services. We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and on other websites.
Most browsers accept cookies by default. You can choose to set your browser to remove or reject Cookies. Please remember that removing or blocking Cookies can negatively affect your experience and may cause some parts of the Services, including certain features and general functions, to stop working or to no longer be available. In addition, blocking cookies may not fully stop how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In some situations, we may disclose your personal information to third parties for legitimate reasons under this Privacy Policy. These include:
- With vendors or other third parties who perform services for us, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping
- With business and marketing partners, including Shopify, to provide services and show you advertisements. Our business and marketing partners will use your information under their own privacy notices.
- When you direct us to share information with third parties, request that we share information with third parties, or consent to our sharing of certain information with third parties. This can happen, for example, when products are shipped to you or when you use social media widgets or login tools, and you give your consent.
- With our affiliates or within our corporate group, which is in our legitimate interests to run a successful business.
- In connection with a business transaction, such as a merger or bankruptcy, to follow any applicable legal duties, including responding to subpoenas, search warrants, and similar requests, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Disclosures in the past 12 months. In the past 12 months, we disclosed the categories below of personal information and sensitive personal information if any were marked with an asterisk. We did this for the purposes listed above in How We Collect and Use Your Personal Information and How We Disclose Personal Information.
|
Category |
Categories of Recipients |
|
Identifiers such as basic contact details and certain order and account information |
Vendors and third parties who perform services for us, such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers. Also business and marketing partners, and affiliates. |
|
Commercial information such as order information, shopping information, and customer support information |
Vendors and third parties who perform services for us. Also business and marketing partners, and affiliates. |
|
Internet or other similar network activity, such as Usage Data |
Vendors and third parties who perform services for us. Also business and marketing partners, and affiliates. |
We do not use or disclose sensitive personal information to infer characteristics about you.
User Generated Content
The Services may allow you to post product reviews and other user generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and anyone can access it.
We do not control who can see the information that you choose to share with others, and we cannot make those people respect your privacy or keep the information secure. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use, or misuse of any information that you share with or receive from third parties.
Third Party Websites and Links
Our Site may include links to websites or other online platforms run by third parties. If you go to sites not owned or controlled by us, you should review their privacy and security policies and their other terms and conditions.
We do not guarantee and we are not responsible for the privacy or security of those sites, including the accuracy, completeness, or reliability of information found on those sites. Information you provide on public or semi public places, including information you share on third party social networking platforms, may also be seen by other users of the Services and by users of those third party platforms.
There may be no limit on how that information is used by us or by a third party. Our inclusion of such links does not, by itself, mean that we approve the content on those platforms or the owners or operators of those platforms, unless we say so on the Services.
Children’s Data
The Services are not meant for children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has given us personal information, you can contact us using the details below to ask that it be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information, as those words are defined in law, about people under 16 years of age.
Security and Retention of Your Information
Please understand that no security system is perfect or cannot be broken, and we cannot promise “perfect security.” Also, any information you send to us may not be secure while it is being sent. We suggest that you do not use unsafe channels to send sensitive or confidential information to us.
How long we keep your personal information depends on different factors, such as whether we need the information to keep your account, to provide the Services, to meet legal duties, to resolve disputes, or to enforce contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute, may apply only in certain situations, and in some cases we may refuse your request if the law allows.
- Right to Access or Know. You may have the right to request access to the personal information that we hold about you, including details about how we use and share your information.
- Right to Delete. You may have the right to request that we delete personal information we keep about you.
- Right to Correct. You may have the right to request that we correct personal information we keep about you if it is not accurate.
- Right of Portability. You may have the right to receive a copy of the personal information we hold about you and, in some cases, to ask us to send it to a third party.
- Restriction of Processing. You may have the right to ask us to stop or limit how we process your personal information.
- Withdrawal of Consent. Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
- Appeal. You may have the right to appeal our decision if we decline your request. You can do this by replying directly to our denial.
Managing Communication Preferences. We may send you promotional emails. You can opt out of receiving these at any time by using the unsubscribe link in our emails. If you opt out, we may still send non promotional emails, such as emails about your account or your orders.
You may use any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for using any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we provide a full response to your request. Under applicable laws, you may name an authorized agent to make requests on your behalf. Before we accept a request from an agent, we will require proof that you allowed them to act for you, and we may need you to verify your identity directly with us. We will respond to your request within the time required by law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us again, or to submit a complaint with your local data protection authority.
International Users
Please note that we may transfer, store, and process your personal information outside the country where you live, including the United States. Your personal information may also be processed by staff and by third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer tools such as the European Commission’s Standard Contractual Clauses, or any similar contracts issued by the relevant authority in the United Kingdom if relevant, unless the data transfer is to a country that has been found to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to use any of the rights available to you, please email us at [ add emial]